At Artfino, customer satisfaction is our priority. Since our products are digital downloads, they are considered delivered once purchased, and certain restrictions apply to refunds. Please read the policy below to understand our approach to refunds for digital products.
1. Eligibility for Refunds
Due to the nature of digital products, we only offer refunds under specific conditions:
- Technical Issues: If you experience a technical issue that prevents you from downloading or using the product, and our support team is unable to resolve the issue, you may be eligible for a refund.
- Duplicate Purchases: If you accidentally purchase the same digital product more than once, please contact us. We can process a refund for the duplicate charge upon verification.
2. Non-Refundable Situations
Refunds are not issued in the following situations:
- Change of Mind: We cannot process refunds if you change your mind after the purchase.
- Incompatibility: Please ensure your device or software is compatible with the file format (e.g., PDF, JPEG) before purchasing. Incompatibility issues do not qualify for a refund.
- Download Limit Exceeded: Each product has a download limit ([mention the limit, e.g., 3 downloads per order]). If the download limit is exceeded, the purchase is considered final.
3. Refund Process
- To request a refund, please contact us within [specify time frame, e.g., 7 days] of your purchase at [Contact Email]. Include your order number and a description of the issue.
- Once approved, refunds will be processed to your original payment method. Please allow [time frame, e.g., 5-7 business days] for the refund to reflect in your account.
4. Contact Us
If you have questions or need assistance with your digital product, please reach out to us:
Email: support@artfino.com
